About

Who are Dairy Fresh?

Farming for over 100 years, we are a family owned and operated diary farm located in the Rockhampton, Gladstone, Bundaberg and Mackay areas.

How does Dairy Fresh work?

Order milk online, and we’ll bring it straight to your doorstep. You can choose from fresh full cream, local cream-top or local lite milk, available in 1, 2 and 3 litres. Delivery is available on Monday or Thursday mornings and afternoons, unless otherwise advertised. Type in your postcode to refer to available deliveries in your area.

Where is your milk processed?

Our milk is processed by third generation farmer, Dick Schroeder, Cooloola milk. Dick knows that farmers need to be paid a sustainable price for their milk and is working with us to ensure dairy farming can continue in the future. Our long term goal is to process our own milk in Central Queensland for our farmers. Further details can be found at https://cooloolamilk.com.au/processing/

What is pasteurisation?

All milk produced for human consumption in Australia must be pasteurised. As the cows are milked, refrigerated vats store and quickly cool their milk. Pasteurisation involves rapid heating of the milk to a specified temperature then cooling again to eliminate potentially harmful bacteria.

What is the difference between homogenised and unhomogenised milk?

Homogenised milk has the cream distributed evenly throughout the milk. The milk is forced under pressure through a fine gap which evenly distributes fat particles through the milk. Unhomogenised milk will have a cream layer on top of the milk as it has not gone through the fine gap.

What is the best way to store my milk?

For home delivery leave an esky with ice in a cool place for your milk to be placed in. The best way is to place them in the fridge quickly after purchase, and store them in an upright position. Make sure your fridge is set at less than 4 degrees Celsius – the door can be as much as 6 degrees Celsius warmer than the rest of the fridge.

Can we buy Dairy Fresh milk from the shops?

Look for the Dairy Fresh (Central Queensland Dairy Fresh & Whitsunday Dairy Fresh) milk labels in your local convenience store or supermarket. For caterers to cafés and convenience stores, we’re on call to provide bulk fresh milk supplies. Stockists are frequently updated on our facebook pages @whitsundaydairyfresh and @cqdairyfresh

 

Orders

How do I know how much milk to order?

For your first order why not try out the full cream, cream top or lite milk. Milk will have a longer shelf life than the retail shops as it is fresher to you, so you can always increase your order next time if you need more!

Do I have to place a minimum order?

No, not for a single delivery. To qualify for two deliveries in the same week a minimum purchase of three x 2 litre bottles is required on each day.

What if I have place an order and my milk bottle size is temporarily out of stock?

Our milkman will deliver the litre quantity as per your order- at the original order price, but in different size bottles. For example: A 3 litre bottle may be replaced with a combination of a 2 litre & 1 litre bottle- but charged only at the 3 litre bottle price.

What’s the cut off time for placing or amending orders?

Customers can login and can edit their plan up until the Friday before the following week.

How do I pay for my order?

You will pay for your order through the online booking form on our website (Master card, Visa and American express).

How often do I need to pay?

Reoccurring orders are charged every Monday for the following week. One off purchases are charged straight away.

Can I change my order at anytime?

You can change your order anytime up until the Friday before the following week’s delivery.

Delivery

Where do you deliver?

Central Queensland Dairy Fresh delivers to Rockhampton postcodes 4700 and 4701, Bundaberg postcode 4670 and Gladstone postcode 4680. Whitsunday Dairy Fresh delivers to Mackay postcode 4740.

What days of the week do you deliver?

We deliver from Monday to Friday- refer to your postcode for delivery days in your area. We have a morning delivery- from early morning to 8.30 am and an afternoon delivery from after 3:00 pm available for you to choose from. NOTE: To qualify for two deliveries in the same week, a minimum purchase of three x 2 litre bottles is required on each day.

Do I need to be home to receive my delivery?

No, but make sure you have an esky with an ice brick in it to ensure the milk is kept cool, or we have access to an outdoor fridge. Our deliverers will place the milk in the esky and leave in the shade. We will not leave milk at the doorstep without an esky, or an operating fridge.

Is there a delivery fee for my order?

No, our delivery is free!

What if there’s something wrong with my delivery?

Ring us on 1800 940 468 and let us know.

How is my order delivered?

Your order will be directly delivered to you by our Milkman.

How often are deliveries? Can I change my frequency?

Type in your postcode and refer to available delivery days in your area. Customers login and can edit their plan. Friday is the cut off to make any changes for the following week.

What happens when my delivery falls on a Public Holiday?

We will let you know when your next delivery will be the week before the Public holiday.

What if I go away on holidays, or need to pause my deliveries?

Just log into your account on our website by Friday the week following delivery and pause your order until a specified date.

When do I get charged?

Reoccurring orders are charged every Monday for the following week. One off purchases are charged straight away.

My Account

Are my payment details secure?

The site uses Stripe to process all payments. Stripe provides you with a secure and PCI-compliant checkout experience. For more information on Stripe’s PCI-compliant please click here. 

How do I change my credit card details?

You can change your details when you’re logged into your account.

Anything else?

If you don’t find the answer to your question here, please contact us at dairyfresh@skymesh.com.au.

or 1800 940 468 – we’re here to help.